Data Protection

500tk's Privacy Policy

Your personal information matters most to us. Find out clearly how 500tk collects, uses, and protects your data — all in one place.

Last Updated: January 2026
In Summary: 500tk never sells your information. Your data is used solely to improve our services and meet legal obligations.
1 Introduction & Scope

Welcome to 500tk. This Privacy Policy explains how your personal information is collected, used, stored, and protected when you use the 500tk platform — whether through the website, mobile app, or any other digital channel.

This policy applies to all 500tk services. By using the platform, you agree to this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact our support team.

500tk complies with applicable data protection laws in Bangladesh and international standards. Your privacy is always our top priority.

2 What Information Is Collected

500tk collects only the information necessary to provide our services. We never request unnecessary or excessive data. The key data categories are outlined below:

Types of Information Example Why It Is Collected
Identity Information Name, date of birth, national ID number For KYC verification and age confirmation
Contact Information Mobile number, email address For account verification and support
Financial Information Mobile banking number (Mobile Banking/Nagad/Rocket) Deposit & Withdrawal Processing
Usage Data Login time, game history, betting data To Improve Our Services & Ensure Security
Device Information IP address, browser, and operating system For Fraud Prevention & Security
3 How Your Information Is Used

500tk uses your information only for specific, legitimate purposes. Every use has a clear reason behind it, and we never go beyond what you have consented to.

  • Account Management: For registration, login, and profile management.
  • Service Delivery: Game play, deposits, withdrawals, and bonus processing.
  • Verification (KYC): To fulfill legal obligations for age and identity verification.
  • Security: Preventing fraud, money laundering, and unauthorized access.
  • Customer Support: For issue resolution and complaint handling.
  • Personalized Experience: Showing you relevant offers based on your preferences.
  • Legal Compliance: Meeting regulatory compliance requirements.
Our Commitment: Your information is never sold to advertising companies or used for marketing without your consent.
4 Data Storage & Security

500tk uses industry-leading technology to keep your data secure. Our servers are hosted in protected data centers and undergo regular security audits.

  • 256-Bit SSL Encryption: All data transfers are encrypted.
  • PCI DSS Compliance: Financial data is stored in compliance with international payment security standards.
  • Two-Step Verification: An extra layer of security for accessing your account.
  • Regular Audits: Third-party security experts conduct regular system audits.
  • Data Retention Policy: Following account closure, data may be retained for up to 5 years where required for legal purposes.

Please keep in mind — no method of transmission over the internet is 100% secure. We encourage you to take an active role in protecting your account by using a strong password.

5 Sharing Information with Third Parties

500tk does not sell your personal information to third parties. However, limited data may be shared with trusted partners where necessary to deliver our services.

  • Payment Processors: Mobile Banking, Nagad, Rocket — to complete transactions.
  • Identity Verification Agencies: For the KYC process.
  • Game Software Providers: Minimum data necessary for game operations.
  • Law Enforcement: When required by court order or legal obligation.
Strict Partner Vetting: 500tk works only with partners who adhere to our privacy standards and are bound by data protection agreements.
6 Cookie Policy

500tk uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

  • Essential Cookies: For login sessions and security — these cannot be disabled.
  • Functional Cookies: Remembering your preferences and settings.
  • Analytics Cookies: To understand and improve how the platform is used.

You can manage cookies through your browser settings. However, disabling certain cookies may affect how some features on the platform function.

7 Your Rights

You have full control over your data on 500tk. Contact our support team for any of the following:

Right to Access Your Information

You can find out what information we hold about you.

Right to Rectification

You may request corrections to any information that is inaccurate or incomplete.

Right to Deletion

You may request deletion of your data where there is no legal obligation to retain it.

Data Portability

You can request a copy of your data in a specified format.

Objection to Processing

You may object to your information being used for specific purposes.

Right to Restriction

You may request that processing of your data be restricted while an investigation is ongoing.

8 Child Protection

500tk's services are for users aged 18 and above only. We do not knowingly collect personal information from minors.

If we become aware that a minor's data is present in our systems, we will immediately delete that information and close the associated account. If a parent or guardian suspects their child is using the platform, please contact us right away.

9 Policy Changes

500tk may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, a notification will be sent to your registered mobile number or email address.

Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

10 Contact

For any questions, requests, or complaints regarding this Privacy Policy, please contact our dedicated data protection team:

Email: [email protected]

Response Time: Typically within 24–48 hours

Live Support: 24/7 Chat Support Available

Our Security Framework

Why your data is safe with 500tk Secure

We protect your privacy not just in words, but through concrete technical measures.

End-to-End Encryption

Every data packet transmitted between your device and 500tk's servers is encrypted with 256-bit SSL. No one can intercept it in transit.

Secure Server Infrastructure

500tk's servers are hosted in internationally certified data centers, with active firewalls, anti-DDoS protection, and continuous monitoring in place.

Two-Factor Authentication

Your identity is verified via OTP when you access your account. Even if someone knows your password, they cannot log in without the OTP.

Regular Security Audits

Independent cybersecurity experts regularly audit 500tk's systems, and any vulnerabilities identified are addressed promptly.

Minimal Data Collection Policy

500tk only collects information that is essential to operate our services. We never ask for unnecessary or excessive data.

Licensed & Regulated

500tk is a licensed platform. We operate under regulatory oversight, which provides an additional layer of assurance for your rights and protections.

General Inquiries

About Privacy Frequently Asked Questions

No, 500tk never sells your personal information to third parties. The limited partners we share data with for operational purposes are all bound by strict data protection agreements.

When an account is closed, personal information is deleted as soon as possible. However, records related to legal obligations and financial transactions may be retained for a specified period as required by applicable law.

Yes, absolutely. Under the "Data Portability" right outlined in your Rights section, you can request a copy of your data by emailing [email protected] and you will receive it within 30 business days.

Disabling essential cookies may affect core features such as login and security. Turning off analytics or preference cookies generally causes no major issues, though your experience may be somewhat limited.

In the event of a data breach, 500tk will notify the relevant regulatory authority within 72 hours and inform affected users as soon as possible, in accordance with applicable law. We believe in full transparency.
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